Telephone Skills Basics

Picture a day when every phone call you make leaves an impression. Navigate conversations like a seasoned pro. Dive into "Telephone Skills Basics" and make every ring count.

Embark on a transformative journey with "Telephone Skills Basics." Beginning with an introductory framework, this course ensures you're primed for every call. Learn the nuances of preparing, answering, and managing your conversations effectively. Delve deep into tackling challenging situations and mastering the fine art of call transfers. Recognise the importance of concluding your calls in a manner that leaves a lasting positive note. Furthermore, prioritise etiquette when dealing with customers over the phone, ensuring satisfaction and professionalism.

Immerse yourself in the best practices that elevate telephone communications. Make the smart choice today, and answer the call to excellence.

Learning Outcomes:

After completing this course, you will be able to:

• Efficiently prepare for and manage business-related calls.
• Address and resolve challenging telephonic situations.
• Seamlessly hold and transfer calls while maintaining professionalism.
• Uphold exemplary telephone etiquette, particularly in customer service scenarios.
• Implement best practices to enhance the quality of telephone interactions.

• Module 01: Introduction to Telephone Skills 15:27

  • 1: Introduction to Telephone Skills Preview 15:27

• Module 02: Preparing for the Call 08:23

  • 2: Preparing for the Call 08:23

• Module 03: Answering Calls 12:19

  • 3: Answering Calls 12:19

• Module 04: Conducting a Business Call 11:26

  • 4: Conducting a Business Call 11:26

• Module 05: Handling Difficult Situations 09:24

  • 5: Handling Difficult Situations 09:24

• Module 06: Holding and Transferring Calls 11:50

  • 6: Holding and Transferring Calls 11:50

• Module 07: Ending the Call 09:38

  • 7: Ending the Call 09:38

• Module 08: Telephone Etiquette for Customer Service 19:58

  • 8: Telephone Etiquette for Customer Service 19:58

• Module 09: Best Practices of Telephone Etiquette 11:58

  • 9: Best Practices of Telephone Etiquette 11:58

Unveil the secrets of effective telephone communication with "Telephone Skills Basics." Each module is meticulously crafted to guide you through the facets of telephonic interactions. From the basics of receiving a call to the complexities of managing tough scenarios, we've got you covered. Elevate your confidence in holding, transferring, and concluding calls while ensuring you uphold the highest standards of etiquette. In a digital age, where voice often transcends text, stand out by making every call meaningful and professional. Enrol today and differentiate yourself in the world of telephonic communication.

Course Curriculum:

This course contains the following curriculum:

• Module 01: Introduction to Telephone Skills
• Module 02: Preparing for the Call
• Module 03: Answering Calls
• Module 04: Conducting a Business Call
• Module 05: Handling Difficult Situations
• Module 06: Holding and Transferring Calls
• Module 07: Ending the Call
• Module 08: Telephone Etiquette for Customer Service
• Module 09: Best Practices of Telephone Etiquette

• Customer service representatives aiming to excel in telephonic interactions.
• Sales professionals keen on enhancing their phone conversation techniques.
• Receptionists and front-desk personnel who handle numerous calls daily.
• Team leads and managers overseeing customer interaction teams.
• Entrepreneurs and freelancers wanting to make impactful client calls.

No formal entry requirements exist for this course, which is open to everyone.

You can pursue the following careers:

• Customer Service Representative (£20,000 - £25,000)
• Sales Executive (£25,000 - £35,000, with commissions potentially increasing earnings)
• Receptionist (£18,000 - £23,000)
• Customer Interaction Team Leader (£28,000 - £40,000)
• Client Relations Manager (£35,000 - £50,000)

Currently there are no Q&As for this course. Be the first to ask a question.

Reed Courses Certificate of Completion

Digital certificate - Included